This Site is only for delivery of products to customers within Nigeria. We make every effort to deliver goods within the estimated timescales set out on our Site; however delays are occasionally inevitable due to unforeseen factors. We shall be under no liability for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence.
You agree not to hold the seller liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms and Conditions of Sale if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.
Our Return Policy is as stated below:
What can I return?
You can initiate a return up to 7 days after delivery if:
- You receive a wrong, damaged, defective or counterfeit item
When returning an item, ensure all seals, tags and accessories are left intact and item is in it’s original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Once I initiate a return, what happens next?
If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s).
If you initially picked-up your package from one of our stations or chose to drop-off at one, please take the items you wish to return to our delivery officers when they come your locations; you will be contacted!
Can I return an item after 7 days?
You will not be able to return an item after 7 days but if it is faulty, it may be covered under warranty. For more information on our warranty policy, coming soon
Why was my item redelivered to me instead of a refund?
Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.